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CASE STUDY

Telecom Asset Management Transformation

ServiceNow Enterprise Asset Management (EAM) & Now Mobile

Asset Lifecycle Automation
Maintenance Optimization
Workflow Integration

Team size

10 People

About client

Global Telecom Operator (MENA Region)

Timeline

32 weeks

01/06

Project Overview

A leading telecom operator in the MENA region sought to modernize its outdated asset management system. The organization managed over 2 million assets globally, but legacy systems created inefficiencies in tracking, maintenance, and task management.

Dev Technosys collaborated with the client to implement ServiceNow Enterprise Asset Management (EAM) and Now Mobile, transforming manual operations into a unified, automated digital ecosystem. The goal was to bring complete visibility, control, and scalability across all asset processes from shipment to utilization.

The newly developed system provides real-time asset tracking, seamless preventive maintenance scheduling, and an intuitive self-service portal that empowers teams to manage and request assets effortlessly.

02/06

Goals & Achievements

Standardize asset models across departments for consistency and easy classification.
Automate the entire asset lifecycle — from shipment, storage, and deployment to disposal.
Enhance site visibility by enabling managers to view sites, equipment, SLAs, and audits.
Integrate maintenance workflows based on manufacturer specifications for better asset longevity.
Build a scalable platform capable of handling millions of assets without performance drops.
Enable self-service requests and streamline field task assignments through ServiceNow FSM.
Improve customer experience by reducing asset downtime and response times.

03/06

Challenges

Managing over 2 million assets spread across multiple geographies.
Replacing fragmented legacy systems that couldn’t scale with growing demand.
Establishing real-time synchronization between legacy data and the new EAM platform.
Creating custom workflows for different asset types, regions, and maintenance protocols.
Ensuring seamless collaboration between the operations, maintenance, and supply chain teams.

04/06

Technology & Tools

05/06

Key Features

End-to-End Asset Lifecycle Management
Preventive Maintenance Automation
Self-Service Asset Portal
Bulk Site Setup Requests
Site & Access Management
Integrated Field Service Management
Real-Time Inventory Visibility

06/06

App Visuals

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